The last 12 months has seen quite an upheaval in the financial services industries. With many of the big institutions rethinking their involvement in financial planning there is a unique opportunity for accountants to take a central position in the delivery of financial planning services. New models to enable accountants are emerging free of the involvement of the big institutions.
15 October 2019
Exceptional customer service is an ongoing challenge for accounting firms and well as your clients businesses. This session will focus on the hugely successful Disney management model of “on stage and off stage” service delivery and “over managing” through an attention to detail that drives performance success. Experiences will be shared from a recent US trip to Disney University in Anaheim to undertake the Exceptional Leaders, Recruitment, Selection and Training and Exceptional Customer Service programs than can be articulated to an accounting firm.
PRESENTED BY: Mark Holton, Smithink
Details will be announced one month prior to the date.
PRESENTED BY: David Smith, Smithink
Helping accountants turn their practices into great business
We provide practical firm innovations, based on the decades we have spent as practicing accountants and business consultants. We know what works best, because we've done it. Smithink provides a wide variety of consulting services and educational events, tools and resources under the one roof.
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