18 June 2019 - June Webinar

As accountants we rightly have a focus on ensuring that what we provide to accountants is technically the best it can be. However, clients are looking for more - a lot more. How can you show your clients that you care? How can you provide a unique way of delivering services? What will get your clients talking about your exceptional service? Service delivery is where you can gain a strong competitive advantage.

PRESENTED BY: David Smith, Smithink

12.00 - 12.30pm

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20 August 2019 - August Webinar

I’ve often insulted millenials that they can’t read and to engage them multimedia is king. While this is not entirely true it is true that video engages audiences in a different way and enables you to provide insight into personality as well as content. Every firm needs a plan to develop video content to engage with clients and potential clients. What’s your plan?

PRESENTED BY: David Smith, Smithink

12.00 - 12.30pm

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17 September 2019 - September Webinar

If you want to re-engineer your processes you need a goal. Perhaps that goal is to now eliminate the paper in your firm. It is possible - an increasing number of firms have been doing it. It needs a commitment to process change and a variety of technology solutions. Hear how firms have achieved the goal.

PRESENTED BY: David Smith, Smithink

12.00 - 12.30pm

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15 October 2019 - October webinar

Exceptional customer service is an ongoing challenge for accounting firms as well as your client's businesses. This session will focus on the hugely successful Disney management model of “on stage and off stage” service delivery and “over managing” through attention to detail that drives performance success. Experiences will be shared from a recent US trip to Disney University in Anaheim to undertake the Exceptional Leaders, Recruitment, Selection and Training and Exceptional Customer Service programs that can be articulated to an accounting firm.

PRESENTED BY: Mark Holton, Smithink

12.00 - 12.30pm

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19 November 2019 - November Webinar

Once again Smithink has conducted is long standing technology survey of accounting firms. Here’s your change to see how your firm is compared to others in the industry and the key trends in technology adoption.

PRESENTED BY: David Smith, Smithink

12.00 - 12.30pm

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11 December 2019 - December Webinar

To build an ongoing an lucrative business advisory service in your firm you need to address four key questions;

1. Do I have the right structure in my firm and if not what do I need to do?
2. What infrastructure changes do I need to make to ensure I have the right people and the right levels doing the right tasks?
3. How do I build a client engagement system that really works? and
4. What delivery models do I need to build when I have the clients signed proposal in hand?

This session will address all these issues and we start to build the Trusted Advisor model in your firm.

PRESENTED BY: Mark Holton, Smithink

12.00 - 12.30pm

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