2. Develop your staff’s soft skills in particular basic selling skills. Give them the skills to ask the right questions, handle objections and introduce and present new ideas to clients.
3. Promote products and services based on benefits – not features or functions. Remember the key selling acronym - FFB. You can interest a client with a feature, further support that interest with a function, however ultimately clients buy on benefits.
4. Use some time at staff meetings to share experiences about promoting products and services to clients. These are great opportunities to learn new techniques and review performance for handling these situations.
5. Have staff members role-play a client meeting where a new product or service is to be discussed. Role-plays build confidence and help team members prepare for objections and reactions.
6. Ensure staff
7. Develop one-page summaries of each product or service noting key features or technical details. Do not use these with clients, however, build knowledge and confidence by reviewing before meetings.
8. Immediately address a client objection. An objection to a product or service, or its features, suggests the client has some level of interest.
9. Have well-structured procedures and systems in place if a client decides to buy. Staff should know exactly what to do if a client decides to go ahead. Getting buy-in and failing to deliver is not acceptable.
10. Include referral targets in staff key performance indicators and monitor progress to budgets regularly. Reward those who succeed and performance manage those who need additional support.
So where is your firm now? Have you taken the first step forward to preparing your business advisory implementation plan and identifying your sales strategies? Are you looking for guidance, systems
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